Hello All, I am using GFI Faxmaker 14 (recently upgraded from 12). Version 12 for some reason stopped forwarding the incoming faxes to the e-mail account setup for.

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Hello All, I am using GFI Faxmaker 14 (recently upgraded from 12). Version 12 for some reason stopped forwarding the incoming faxes to the e-mail account setup for this purpose. No passwords were changed. I get an error now in the monitor that says 'Error uploading report. Mail moved to undeliverable folder. Make sure that you have set the Email2Fax Gateway mail server settings correctly.'

I have set them correctly. I can ping the mail server by name and by ip address.

From the mail server I can ping the fax server. I have tried changing the user account that the Email2Fax gateway uses, but that did not resolve the issue. The mail server is running Exchange 2003 Enterprise and I have allowed relaying from the IP associated with the fax server.

The fact that this has been working fine (and same with pannivas too) smacks of Update problems. What programs regularly perform updates? If you can put a date on when this occurred, look at your 'Restore Points' for that date (or just before), and see whether anything warranted producing a 'restore point' at that time. If so I wouldn't recommend necessarily going back to that Point, something might have happened since then which will break if you do restore.

Faxmaker Instructions

Better to get rid of the program that unilaterally decides how you wish to be force-fed. I have tried everything but no luck. I installed the latest build as per GFI support instructions and send them some files generated by the troubleshooter. I doubt that they will come up with a solution to our problem though.

Gfi Stock News

I am using Kaspersky antivirus, added exceptions to the whole gfi folder and the fmgwinet.exe, but again no luck. I am almost sure that the cause of this mess is some update, although i don't have my servers to automatically install them. The only change is saw on my exchange hours prior to my problem was: Event Type: Information Event Source: MSExchangeIS Event Category: General Event ID: 9661 Date: Time: 17:21:10 User: N/A Computer: BON-NIC-EX01 Description: The Unsolicited Commercial Email default filter level has been updated. The new value is 8. From what i read this is for the Intelligent Message Filter which is only for Exchange 2003, don't really know what it is doing on my Exchange 2007 though. Not sure if this could be the reason for my issues. Thanks for your help guys, hope to figure out something today.

Finally i have managed to get the Faxmaker to work correctly. The issue was on the exchange server as it appears, though i don't really know what happened to cause the problem. I added the internal ip address of the faxserver to: Organization Configuration  Hub Transport  Global Settings  Transport Settings  Message Delivery Tab 30 seconds after i added the ip, the faxes started getting routed.

I will try to find the same option for Exchange 2003 and get back to you, as i have another faxserver on another company with 2003. Hope that helps.

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